Teleconferencing is a great way to save money and time by cutting out the need for travel. Still, it can be difficult when you are constantly experiencing audio conferencing call problems. Many things can go wrong with an audio conferencing call, and you might want to consider finding a reliable partner who can provide high-quality teleconferences at an affordable price.

But first, what are the problems that you might face with teleconferencing?

Echoes in the Background

Many callers have to contend with echoes in the background of conference calls, making it difficult to understand what other participants are saying. This is a common problem that occurs when participants use speakers instead of headsets.

In other cases, echoes occur when two or more participants call into the line from different lines. Also, if you have a poor audio connection between all parties, echoes might be a problem you will need to address with your service provider.

Elevated Background Noise

If people have a hard time hearing you on a conference call, it might be due to the elevated background noise in your environment. Another issue may require you to switch service providers or work with tech support for troubleshooting.

Transmission Delays

During a conference call, the last thing you want is data loss or an interruption in the flow of conversation because people are waiting for information to come through their line. Transmission hitches can slow down the pace of a conference call. This makes it more difficult for people to follow along or contribute to discussions on their own during your teleconference.

There are two leading causes of transmission delays that you should be aware of: network issues and a line holding more people than your line can handle. If you suspect that one (or both) of these is causing hitches in your audio conference call, be sure to check with your teleconference partner.

Problems With Muting Participants

While some participants may quickly learn to mute themselves when not talking, others may constantly forget to un-mute themselves before speaking. This is especially frustrating when you can hear noises from the participant's surroundings.

A teleconferencing solution that enables call moderators to mute or unmute individual participants can help keep control of your conference call. However, the best solution is to get all participants in compliance with muting themselves when they are not talking.

Problems With Participants Speaking Over Each Other

When people speak over each other, some things may be difficult to understand, and others seem like they won't stop talking. This is frustrating for the call moderator, who may find it difficult to control or re-direct participants.

Some teleconference providers can provide a presentation mode feature that allows moderators to collect input from individual participants without allowing them to interrupt each other.

Crackling Noises

Crackling noises coming from the speaker are often the result of using teleconferencing software that is poor in canceling noise from a device on the line. This is why it's essential to choose reliable conferencing providers with high-quality internet connections.

People Speaking Too Quietly or Not Clearly

This problem could be due to several things, including poor sound quality on the participants' end and issues in your connection between you and them. If the connection is terrible, try to use a reliable teleconferencing provider with the highest quality internet.

Experts also suggest that you turn up your volume and check if everyone can hear what's being said. If it sounds as though someone has their microphone muted or their phone set on mute, then ask them politely to unmute themselves before proceeding.

Hollow Sound

Have you vee been in a call where a speaker sounds like they're talking from a tunnel? Then you've experienced the hollow sound problem. This is likely due to failure by the teleconferencing software to process incoming sound correctly.

If this happens, ask everyone on the call to hold their question until after it has been resolved because even though they may have something important to say, it won't be heard if things aren't working properly.

The Effects of Poor Call Quality

You can't afford to have poor-quality calls when you are running a business. This is why it's important to make sure that you partner with the right teleconferencing provider who will ensure your calls are never plagued by any of these problems plaguing successful businesses today.

Here are some of the downsides of poor call quality.

Poor Call Quality Wastes Time

If people can't hear what other participants are saying, they will quickly become frustrated, and the call will waste everybody's time. If you are on the other end, hearing people talking but not making out what they are saying can quickly become annoying as well.

Poor Call Quality Can Interrupt Your Workflow

Every moment spent struggling with poor quality audio or trying to fix problems is one less moment that you can spend doing your job.

Poor Call Quality = Poor Customer Service

It's difficult enough to handle customer complaints when everyone can hear and understand each other, but it becomes even harder when call participants on both ends of the line are frustrated because they can barely make out what the caller is saying.

Poor Call Quality = Lost Revenue

The bottom line is poor call quality = lost potential business. A dissatisfied customer will not continue to do business with you and may even go elsewhere the next time they need your products or services.

Finding a Reliable Teleconferencing Partner Is Crucial for Success in Business

To provide a high level of service and support that will keep your customers happy, you need an audio conferencing solution that has:

• High call quality; every voice inflection should be heard clearly without static or other interference.

• Advanced call management tools that will allow you to monitor and manage your calls effectively.

• Customized reporting in a user-friendly format so that you can easily see where the problems are occurring and how often they occur.

At Conference Town, we know how important it is for our clients to have reliable teleconference service providers as partners. That's why we have invested in the best technology, trained staff, and customer service representatives to help you deliver excellence every time.

Contact us today for your free consultation. You can also check out our blog if you are looking for tips on improving teleconference management or call quality.